DUTIES AND RESPONSIBILITIES (NOT ALL INCULIVE)

• Provides on-site technical advice to management and operating personnel on matters relating to data processing systems ;
• Analyzes , maintains, modifies and enhances  several programs to be assigned as continuing responsibility ;
• Works with special projects assigned in terms of overall objectives;
• Creates and updates websites ;
• Builds and updates web pages;
• Updates and maintains confidential databases ;
• Determines causes of unexpected computer stoppage due to data error, machine malfunction , system or program routine error;
• Receives, controls and incorporates into existing systems , all reassembled programs and modifications;
• Assists in program testing processes;
• Meets with programmers and testing specialists to coordinate work and resolve problems;
• Analyzes requests for new programs and for modifications of existing programs;
• Determines how a system should be organized, the number and kinds of records, files and documents required, the procedures to obtain and organize information to be processed;
• Makes recommendations as to whether or not work process should be automated;
• Identifies relationships , sequences and internal logic to be used;
• Codes, tests, debug, coordinates implementation and documents the applications ;
• Develops  instructions  and/or  temporary  operational  procedures  as  may  be  required  to  facilitate  continuity  of operations pending final resolution of problems which require action beyond local resource capability ;
• Devises or sets forth alternatives , weighs their cost/benefit and makes prescribed documentation and reports to management on results of studies and technical recommendations ;
• Monitors program operation and devises recovery plans for system failure situations;
• Resolves a wide variety  of  problems  which  are caused, for example, by data  errors, operator  errors, machine malfunction, or program errors;
• Traces and isolates causes of problem in hardware, error in program logic and code;
• Converts files from old to new formats ;
• Maintains and updates confidential databases;
• Assists with systems acceptability testing, and other phases of project development ;
• Participates as data processing expert on special studies and task forces requiring spread sheet development and computer systems expertise;
• Designs and implements database for the Department via diverse computer programming systems ;
• May be required to work other than prime shift and will be required to perform computer operator duties during emergency situations;
• Monitors educational scholarships programs, routine student or employee information;
• Monitors organizational management systems using technology , such as employee client transfers
• May register and administer assessments to prospective clients;
• May Monitor Departmental scholarship, resignations and retirements through diverse computer programming systems ;
• Provides on-site technical advice to management and operating personnel on matters relating to data processing application systems ;
• Performs other related duties, as required.

FACTOR I: KNOWLEDGE/ABILITIES REQUIRED

• Knowledge of system analysis and design techniques, pertinent characteristics of system software and computer equipment requirements in order to perform complex studies to advise management and personnel. Such knowledge and skills are generally used to analyze, evaluate and make recommendations on major aspects of a project such as what equipment configuration is most appropriate. The incumbent devises or sets forth alternative, weighs their cost/benefit and makes prescribed documentation and reports to management on results of studies and recommendations;
• Knowledge of programming and analysis techniques to serve as a system monitor or troubleshooter involving problem solving and devising recovery plans for system failure situations;
• Ability to take necessary action to restore operations and collaborate with other management personnel to effect changes needed in programs;
• Knowledge of file designs, computer related control procedures skill in modifying existing systems and ability to formulate programming specifications for new systems and special projects;
• Knowledge of structured analysis, design and programming techniques in order to design structures program modules and write code in conformance with required computer service techniques ;
• Knowledge of OMNI Form software, all Microsoft Office, Visual Basic, C++, or Data bases systems designs.

FACTOR II:  SUPERVISORY CONTROLS

• Supervision is provided by a higher level officer. Incumbent is responsible for problem resolution of all developed programmed systems. Several programs are assigned as the employee's continuing responsibility for analysis, maintenance, modification and enhancement. Special projects are assigned in terms of overall objectives.
• The supervisor consults with the employee to determine acceptable time frames and to identify resources required.
• The incumbent is responsible for planning and carrying out the work, resolving some of the conflicts that arise and interpreting policy in terms of established objectives .
• Periodically the supervisor is informed of progress.
• Work is reviewed for soundness of recommendations, achievements, desired results, compliance with established policy, applicable regulations and overall program effectiveness.

FACTOR Ill: GUIDELINES

• The guidelines federal and local law as well as the Department's information technology policies, regulations and standard operating procedures.

FACTOR IV: COMPLEXITY

• The work includes a wide variety of unrelated assignments including system analysis, program development, problem resolution system implementation projects which may involve local and territorial needs concerning revisions or expansion of existing program requiring substantial analysis.
• The work is characterized by a considerable need for analyzing and resolving systemic and software problems and developing new computer processing applications as managers' requests.
• The employee often has to work with conflicting or insufficient data and take different approaches to resolve problems to determine what must be changed in existing programs and used to predict the effect of these changes on the computer systems;
• In assisting management on new applications, consideration must be given to probable future changes in systems design and equipment currently being used in locations such as the computer operations room and remote office site both on St. Thomas and St. Croix.

FACTOR V: SCOPE AND EFFECT

• The scope of the work covers responsibility for systems which are critical and essential to the overall operations of the agency; implementing computer applications and resolving critical systems and operational problems, formulating project recommendations, analyzing various problems and questions and establishing programming specifications facilitates work accomplished in the agency.

FACTOR VI: PERSONAL CONTACTS

• In addition to contacts with personnel of the agency there will be contacts with clients for content of confidential database, equipment vendors' representatives and computer personnel form other Government Agencies.

FACTOR VII: PURPOSE OF CONTACTS

• Contacts are to exchange technical information and coordinate recommended advice on work effort. In addition, the employee informally arbitrates between various users of the system who frequently requests modifications that conflict with or will cause adjustments to procedures of other users. The incumbent also negotiates with customer engineers when there are disagreements on responsibility for problem resolution.

FACTOR VIII: PHYICAL DEMANDS

• Work is sedentary.  Normal use of all physical senses is required;

Work may be required to be performed on other than the normal shift on a temporary basis.

FACTOR XI: WORK ENVIRONMENT

• The work is performed in an office setting. Travel may be required throughout the territory.

MINIMUM QUALIFICATIONS:

• Master's degree from an accredited college or university in Information Technology,  or related field and two (2)

year's work experience in system design and analysis; or

• Bachelor's degree from an accredited college or university with courses in mathematics, statistics, computer application or courses supplemented by successful completion of systems and database design and analysis, and one (1) year work experience in system design and analysis and knowledge of two (2) programming languages, one of which must be applicable to the agency assigned.

"No person shall be discriminated against in employment or in any educational program or activity offered by the Virgin Islands Department of Education on account of race, color, creed, national origin,sex, handicap or age.•