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VIDE User Migration Phase II

Do you know we are moving?

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The Office of Information Technology is currently preparing the 2nd stage of the domain consolidation and migrating a new naming format. This change affects all users with the “short” username convention.

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VIDE User Migration Phase I

Did you know your username has CHANGED?!?!?!
user_migration.jpg

The Office of Information Technology is currently preparing the 1st stage of the domain consolidation and implementing a new naming format. This change affects all users with the “short” username convention.
For example, the username 'jdoe' will change to 'john.doe'. This also affects your email address, which would now be john.doe@vide.vi as your primary email. Those who are married with hyphenated names, such as 'jmaria-doe' will change to 'jane.maria' by default. We decided to use the maiden name since it is less likely to change.

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Helpdesk Ticket Tutorial

The helpdesk management software that we use to resolve, track and refer matters for resolution of problems is called OSticket. This Helpdesk software has a Web portal you can use for submitting helpdesk tickets to us.
Create HelpDesk Ticket Sample

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How to request Remote Assistance

The VIDE OIT department offers remote assistance option for faculty and staff experiencing problems with their education owned systems.  This application enables the Help Desk staff diagnose the issues remotely.  The Instant Remote Support tool provides a way for the VIDE techs to remotely connect and assist with computer issues in our schools and offices.

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Steps to reset your password

password-reset-sm.png We are no longer able to reset passwords over the phone, the correct procedure to have your password reset manually is either in person with “Picture ID”, an email from yourself or a staff member/co-worker, or a helpdesk ticket created by any VIDE staff member/co-worker. We are asking users to reset their password online using the “Password Reset Tool” (passwordreset.vide.vi).

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St. Thomas

1834 Kongens Gade
St. Thomas, VI 00802
Phone: 340-774-0100
Fax: 340-779-7153

Curriculum Center:

340-775-2250

Mon – Fri: 8AM – 5PM

St. Croix

2133 Hospital Street
Christiansted, St. Croix, 00820
Phone: 340-773-1095
Fax: 340-778-8895

Curriculum Center:

340-778-1600