Only for VIDOE staff

Computer Migration

VIDE Computer Migration in 3 Easy Steps

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  1. Download and install default JoinK12 Automation App (656 KB)

  2. Pay close attention to the process there will be at least two Prompts that need your input
  3. After two reboots the workstation will be in the domain you selected.

All you have to do after that is login with your firstname.lastname as usual. Your files and desktop icons should be there.

If anything looks different please give us a call to the helpdesk so we can assist you, no files will be lost in this process.

How to request Remote Assistance

The VIDE OIT department offers remote assistance option for faculty and staff experiencing problems with their education owned systems.  This application enables the Help Desk staff diagnose the issues remotely.  The Instant Remote Support tool provides a way for the VIDE techs to remotely connect and assist with computer issues in our schools and offices.

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Steps to reset your password

password-reset-sm.png We are no longer able to reset passwords over the phone, the correct procedure to have your password reset manually is either in person with “Picture ID”, an email from yourself or a staff member/co-worker, or a helpdesk ticket created by any VIDE staff member/co-worker. We are asking users to reset their password online using the “Password Reset Tool” (passwordreset.vide.vi).

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Steps to create Helpdesk ticket via email

Email is a quick and easy way for anyone in the department to submit a helpdesk ticket. We prefer that you use the Web portal for submitting helpdesk tickets to us but sending a email is a alternative. We can only respond to your helpdesk ticket during our normal working hours.

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Submit a Helpdesk Ticket

The helpdesk management software that we use to resolve, track and refer matters for resolution of problems is called OSticket. This Helpdesk software has a Web portal you can use for submitting helpdesk tickets to us.

If you have an issue needing attention please submit an incident ticket to us via the VIDE HelpDesk. We can only respond to your helpdesk ticket during our normal working hours.

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Turn Off SSL Certificates on Google Chrome

Sites where privacy is a concern use Secure Sockets Layer (SSL) for security. SSL helps prevent a website from leaking sensitive personal or business data, such as a social security number or bank account information, to unapproved third parties. Firefox recommends that you do not turn off SSL certificates, but you may need to disable them temporarily to troubleshoot problems with the browser. You can also delete specific SSL certificates if you no longer need them or you think they're causing an error.

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St. Thomas

1834 Kongens Gade
St. Thomas, VI 00802
Phone: 340-774-0100
Fax: 340-779-7153

Curriculum Center:

340-775-2250

Mon – Fri: 8AM – 5PM

St. Croix

2133 Hospital Street
Christiansted, St. Croix, 00820
Phone: 340-773-1095
Fax: 340-778-8895

Curriculum Center:

340-778-1600