The VIDE OIT department offers remote assistance option for faculty and staff experiencing problems with their education owned systems. This application enables the Help Desk staff diagnose the issues remotely. The Instant Remote Support tool provides a way for the VIDE techs to remotely connect and assist with computer issues in our schools and offices.
|We are no longer able to reset passwords over the phone, the correct procedure to have your password reset manually is either in person with “Picture ID”, an email from yourself or a staff member/co-worker, or a helpdesk ticket created by any VIDE staff member/co-worker. We are asking users to reset their password online using the “Password Reset Tool” (passwordreset.vide.vi).|
Email is a quick and easy way for anyone in the department to submit a helpdesk ticket. We prefer that you use the Web portal for submitting helpdesk tickets to us but sending a email is a alternative. We can only respond to your helpdesk ticket during our normal working hours.
The helpdesk management software that we use to resolve, track and refer matters for resolution of problems is called OSticket. This Helpdesk software has a Web portal you can use for submitting helpdesk tickets to us.