Computer Migration

VIDE Computer Migration in 3 Easy Steps

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  1. Download and install Default JoinK12 Automation App (656 KB)

  2. Pay close attention to the process there will be at least two Prompts that need your input
  3. After two reboots the workstation will be in the domain you selected.

All you have to do after that is login with your firstname.lastname as usual. Your files and desktop icons should be there.

If anything looks different please give us a call to the helpdesk so we can assist you, no files will be lost in this process.

VIDE Computer Migration in 3 Easy Steps

3-easy-steps-computer-migration.png
  1. Download and install Default JoinK12 Automation App (656 KB)
  2. Pay close attention to the process there will be at least two Prompts that need your input
  3. After two reboots the workstation will be in the domain you selected.

All you have to do after that is login with your firstname.lastname as usual. Your files and desktop icons should be there.

If anything looks different please give us a call to the helpdesk so we can assist you, no files will be lost in this process.

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VIDE User Migration Phase II

Do you know we are moving?

vide-phase2.png

The Office of Information Technology is currently preparing the 2nd stage of the domain consolidation and migrating a new naming format. This change affects all users with the “short” username convention.

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VIDE User Migration Phase I

Did you know your username has CHANGED?!?!?!
user_migration.jpg

The Office of Information Technology is currently preparing the 1st stage of the domain consolidation and implementing a new naming format. This change affects all users with the “short” username convention.
For example, the username 'jdoe' will change to 'john.doe'. This also affects your email address, which would now be john.doe@vide.vi as your primary email. Those who are married with hyphenated names, such as 'jmaria-doe' will change to 'jane.maria' by default. We decided to use the maiden name since it is less likely to change.

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Helpdesk Ticket Tutorial

The helpdesk management software that we use to resolve, track and refer matters for resolution of problems is called OSticket. This Helpdesk software has a Web portal you can use for submitting helpdesk tickets to us.
Create HelpDesk Ticket Sample

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St. Thomas

1834 Kongens Gade
St. Thomas, VI 00802
Phone: 340-774-0100
Fax: 340-779-7153

Curriculum Center:

340-775-2250

Mon – Fri: 8AM – 5PM

St. Croix

2133 Hospital Street
Christiansted, St. Croix, 00820
Phone: 340-773-1095
Fax: 340-778-8895

Curriculum Center:

340-778-1600